SMZ 메인 페이지

Customer Service


For Bathroom/drains

Isn`t there any smell interception trap for bathtubs?
We are sorry to have no smell interception trap for domestic bathtubs yet.We have no trap for bathtubs because the drainage hole is too small and, even though it is installed, drainage is not smooth.
Isn`t there any function of filtering hairs?
No, there isn`t any.The main purpose of our smell zero trap is to intercept odors, so there is no function of filtering hairs.However, filtering hairs is the major function of a square strainer, so most of the long hairs are filtered via the square strainer in the first place, and small foreign substances are discharged together with the water discharged.When cleaning your bathroom, remove our trap as well, wash it in flowing water, and then install it again for use.
How can I remove the plating guide?
Put the flat part on the floor and push the ball hard with hands, then the ball will be removed sounding "tuk". And, cut the white auxiliary guide according to the drain size, and install it.
Can I buy the silicon only?
No. Our product is a low-price product, so you cannot buy the silicon only separately.
Can I buy the ball separately?
No. Our product is a low-price product, so you cannot buy the ball separately.
Smells come up even though a trap was installed.
Even though you installed this product at the drainage hole, our country`s buildings have piping connected as one. Therefore, even though the drainage hole was blocked, smells come out through the holes at the wash basin, ventilator and bathtub. So, if smells continue to come up, block the other side as well for perfect interception. If it is not long since interior work finished, we recommend you to check the screw at the bottom of the toilet bowl.
How should I remove the trap from the existing drain?
The types of drain traps are different by maker, but for most of the drain traps, you can remove it by turning it counterclockwise.
Doesn`t water flow down if hairs or foreign substances stick into it?
Water doesn`t not drain due to hairs, etc. Our product has a little difference depending on how you use it, and the SMZ smell zero works vertically around the center axis and cannot work due to foreign substances sticking between the products, so we recommend you to clean it periodically.
How much is the lifespan?
It is different depending on use environments, but you may assume that it is 2 years on average.
Is there no problem even if much water flows down at a time ?
Our trap ball has no problem even if much water flows down. There is a little difference in water flows depending on the pressure on the spring of the center axis and the flow of fluids. In addition, this has better water flow than the existing traps.
Is it possible to buy an auxiliary guide additionally?
Yes, you can buy it. Call the customer center for consultation.
Don`t smells come up even though silicon is not applied?
Yes, smells don`t come up.Even the KTL test method saw an effective result of odor interception by performing a test with silicon not applied.(See the detailed page)
There is a message that we should not use silicon, but why is it?
There is no problem in product functions even though you use silicon, but we recommend you to replace the product once per 2~3 years.In addition, when cleaning the bathroom, remove the trap and wash it in flowing water to maintain it longer, so refer to this.
What should I do if the ball is detached?
The SMZ smell zero is a product having passed 100 thousand times of fatigue tests, so the ball is not detached unless strongly pulled arbitrarily. However, if any fault is found within 7 days after you buy the product, then you can return it and receive an exchange.
Water doesn`t drain faster than before using a trap.
You may think that water doesn`t drain as much as you want because the plated product is strongly adhered to the silicon at first.Move the trap up / down,install it, and then use it.
What size should I buy?
Korea has no exact specification for drains, so the shape and size of drains are different depending on the drain makers.Remove the square strainer, measure the inner diameter of the circular hole, and buy a size according to its size.
How much smell is intercepted from drains?
Even though different depending on the living environment, a result of test by KTL(Korea Testing Laboratory) showed that the representative ammonia gas of the 22 odor items was 95.5%. (Different depending on odor components)

For sink

The SD50 box shows a separated up/down picture, but is it a separable product ?
No. The picture on the box is to help you understand our product, so you may install the product as it is.
I bought a SD50, but what is the thing on the side?
It is the water purifier hose connection part, so if you use a water purifier, insert the hose into it, and if you don`t use a water purifier, block it with silicon and use the product.
I bought a S45, but why is the lower body connection part connected to outside?
Our country`s hose specifications and connection part screw pitches are not standardized to raise the probability that it will be not adjusted when a hose is put into inside, so we connected the hose to the outside after a study.
What should I do if water leak little by little without adjustment even though I bought a S45/SD501?
It may be sometimes not adjusted even though adjusted by our company on average because our country`s hose specifications and connection screw pitches are not standardized. If it is not adjusted, then we recommend you to buy a teflon tape, finish the connections with the tape, and use it.

For Loop drain

What is the loop drain cover?
The pipe for water drainage in the veranda is called a loop drain. Usually, it is confused with the rainwater pipe, but the rainwater pipe plays a role of pulling out the water collected on the roof to the underground, and the roof drain plays a role of pulling out the water used at the veranda. Because there are houses where drains are installed without loop drains, check it well before buying our product.
What is the protruded hole on the side?
It is the hole into which the washing machine hose is inserted. If you don`t use it, block it with silicon for use.
The length of the lower silicon is short.
It is correct that the length is short. Because the silicon lengthens little by little due to its characteristics, if the length of silicon is made to fit perfectly, it will lengthen later not to intercept smells, so it is made to be a little shorter to be fixed with a cap.

Food manual dehydrator

Cause of troubles in touch win
Putting and dehydrating too much food into the basket or dropping the cover can cause troubles.
Can I buy a drain cover again?
Yes, you can buy it. Call the customer center for consultation.
I don`t ponding of water around the basket put.
Touch win is a product designed in a principle that the basket is rotated by pushing the cover.So, if the put part is too thin, it cannot bear the force.Inevitably, water can pond in the put part.
The product doesn`t run after good use.
Free A/S is provided for 1 year after purchase of our product.Call our customer center for A/S.(However, delivery cost shall be paid by the customer)
I want a return.
You can return the product you bought to the store where you bought it before use. However, after use, a return due to unsatisfaction is difficult, so refer to this.
It seems that dehydration is not well done.
According to a result by the Korea Testing & Research Institute(KTR), the touch win shows 600 rotations by pushing it once and 12% dehydration rate by pushing it five times. The manual dehydrator doesn`t perform dehydration as much as an electric dehydrator due to its characteristics, but this product shows the highest effect when it comes to a manual dehydration rate.
I boutht a touch win, but can I use this for other purposes than the food dehydrator?
We are sorry to recommend you not to dehydrate it for other purposes. Especially, for food, this is strictly prescribed, so we recommend you to use this for food dehydration only.

S.F.D trap

Does it rust?
The material of our drains is SUS304, which is a representative austenite stainless steel, called a 18-8 steel, to be outstanding in chemical resistance and heat resistance, being used for treatment water tanks.The SUS304 is a steel mainly containing Ni 8~11% and Cr 18~20%.In addition, the stainless steel is a metal hard to rust, not a non-rusting metal.This is an alloy steel with complicated components containing a bit of carbon, nickel, silicon, manganese, molybdenum, etc.However, it can rust depending on external environments with residuals such as chemicals(hydrochloric acid, sulfuric acid, bleach), drain detergent, sewage, and food waste kitchen detergent.
Isn`t there any trench type?
We don`t seal trench types of drains.
What is the difference from the existing sealing water drains?
Its construction method and use are the same, but the existing one is a sealing water type where a certain amount of water ponds, and the S.F.D trap contains a set of ball traps intercepting odors to be convenient to clean during use and to have a big efficiency in maintenance without water ponding.
Can I buy a ball trap separately while use after construction and installation of SMZ drainage trap(S.F.D trap)?
Yes, it is possible.The consumers having constructed our stainless drain can buy it by contacting us . However, to install an odor interception trap in other company`s sealing water drain product, you can select and buy a model suitable for the size from an on / offline store.
I bought a drain, but what is the sticker inside it?
There is a smell interception ball in the drain to prevent foreign substances from coming into it during construction, so attach the sticker and then detach it after completion of construction.

ventilation backflow interceptors

Can I paint this product?
Yes, it is possible. However, you must not touch the air hole part, and if you touched it, then wipe it immediately. It can cause a problem with this product.
Can I install this product outdoors?
Yes, you can install it outdoors.However, because this product is made of ABS material, install this product in a place without direct sunlight.
How can I install this product?
Install this product vertically at 50cm away from the piping. After installation, seal the connections by all means for proper functions. (See the ASV air vent page)
Are the smells intercepted?
According to the result of test by KTL, our product shows over 95% of odor interception rate.When installing this product, you must install it vertically, and must seal the connections after installation.
What is the principle for operation?
The piston guide closed during the normal time is suddenly opened when the static pressure decreases due to a flow of air to suck the external air, and if the flow of air stops, then the static pressure increases so that the odor in the pipe doesn`t erupt to the outside.

Does it include the (square) steel gratings?
No, this product doesn`t include steel gratings.
How can I make an order?
You can buy a product at the Nara marketplace site of the public procurement service.
When can I receive it?
Because it is a customized manufacturing type, not a ready-made one, you have to make an order 3~4 weeks before.
Is the size - customized manufacturing possible ?
Yes, the size - customized manufacturing is possible, and you can make an order by type.

How can I buy your product via internet?
Search the SMZ smell zero on the search window of Naver easily.
Can I buy a product from your head office?
Our head office doesn`t release goods less than MOQ, so we can inform you of our agencies if you give a call to our customer center. (Kind of trap : MOQ-100EA)
Is it possible for you to release your product within the day ?
If you make a deposit by 14:00 p.m. of the day, we can release it within the day.
Which courier do you use?
We use the Logen courier for delivery, and use Kyoungdong and Daesin for cargo. (It can vary depending on situations.)
How long does delivery take on average?
Delivery takes 1~2 days on average, and if there is a holiday, it can take more depending on the situation of the courier.
Can I get an exchange/return?
You can get an exchange/return from the store from which you bought the product. (Because we work in an agency type, our head office cannot solve it.)
I made an order through internet, but the delivery is wrong.
Contact the site through which you bought the product for a solution.

개인정보 취급방침

'SMZ'은 (이하 '회사'는) 이용자의 개인 정보를 보호하기 위하여 「정보통신망 이용 촉진 및 정보 보호 등에 관한 법률」 및 「개인정보보호법」 등 관련 법령상의 개인정보 보호 규정을 준수하고 있으며 다음과 같은 개인정보 처리 방침을 가지고 있습니다. 회사는 개인정보 처리 방침을 통하여 이용자의 개인정보가 어떠한 목적과 방식으로 수집 이용되고 있으 며, 이용자의 개인정보 보호를 위해 회사가 어떠한 조치를 취하고 있는지 알려드립니다.
이 개인정보 처리방침은 2018년 08월 01일부터 적용됩니다.

1. 개인정보의 처리 목적

  • 가. 필수 수집항목 : 이름, 회사명, 이메일, 전화번호
  • 나. 서비스 이용에 따른 본인확인, 개인 식별, 불만처리 등 민원처리, 고지사항 전달

2. 처리하는 개인정보 항목

  • 가. 고객 문의사항 답변 및 안내를 위한 고객의 정보 수집
  • 나. 선택 수집항목 : 없음
  • 다. 개인정보 수집 방법 : 웹사이트(고객문의)

3. 개인정보의 처리 및 보유기간

회사는 개인정보 수집 시 이용자에게 고지하고 동의 받은 보유 기간이 도래하면 해당 정보를 지체 없이 파기합니다. 다만 상법, 국세기본법, 전자상거래 등에서의 소비자 보호에 관한 법률 등 관련 법령의 규정 에 의하여 다음과 같이 거래 관련 권리 의무 관계의 확인 등을 이유로 일정기간 보유하여야 할 필요가 있을 경우에는 일정기간 보유합니다. 이 경우 회사는 보관하는 개인정보를 그 보관의 목적으로만 이용하며 보존 기간 및 보존 항목은 아래와 같습니다.

  • - 계약 또는 청약철회 등에 관한 기록: 5년(전자상거래 등에서의 소비자보호에 관한 법률)
  • - 대금 결제 및 재화 등의 공급에 관한 기록 :5년(전자상거래 등에서의 소비자보호에 관한 법률)
  • - 소비자 불만 또는 분쟁 처리에 관한 기록: 3년(전자상거래 등에서의 소비자보호에 관한 법률)
  • - 납세 증거에 관한 기록:5년(국세 기본법)

4. 개인정보 제3자 제공에 관한 사항

회사는 이용자의 개인정보를 원칙적으로 외부에 제공하지 않습니다. 다만, 아래의 경우에는 예외로 합니 다.

  • 가. 이용자들이 사전에 동의한 경우
  • 나. 법령의 규정에 의거하거나, 수사 목적으로 법령에 정해진 절차와 방법에 따라 수사기관의 요구가 있는 경우

5. 개인정보 파기에 관한 사항

  • 가. 파기절차
    • - 서비스 이용을 위해 입력하신 정보는 목적이 달성된 후 기타 관련 법령에 의한 개인정보보관 사유에 해당하지 않는 한 지체없이 파기됩니다.
  • 나. 파기방법
    • - 종이에 출력된 개인정보는 분쇄기로 분쇄하거나 소각을 통하여 파기하고, 전자적 파일형태로 저 장된 개인정보는 기록을 재생할 수 없는 기술적 방법을 사용하여 삭제합니다.

6. 정보주체의 권리, 의무 및 그 행사방법에 관한 사항

정보주체는 새턴바이오텍 에 대해 언제든지 다음 각 호의 개인정보 보호 관련 권리를 행사할 수 있습니다.

  • 1) 개인정보 열람요구
  • 2) 오류 등이 있을 경우 정정 요구
  • 3) 삭제요구
  • 4) 처리정지 요구

7. 개인정보 자동 수집의 목적 및 거부에 관한 사항

회사는 쿠키 등 인터넷 서비스 이용 시 자동 생성되는 개인정보를 수집하는 장치를 운영하지 않습니다.

8. 정책 변경에 따른 고지의 의무

회사는 개인정보취급방침을 개정하는 경우 웹사이트 공지사항(또는 개별공지)을 통하여 공지할 것입니다. 개인정보처리방침은 2018년 07월 20일부터 시행되며 종전의 개인정보처리방침은 본 개인정보처리방침 으로 대체됩니다.

9. 개인정보의 민원서비스

회사는 고객의 개인정보를 보호하고 개인정보와 관련한 불만을 처리하기 위하여 아래와 같이 관련 부서 및 개인정보관리 책임자를 지정하고 있습니다.

  • 1) 개인정보보호 담당자
    • - 성명 :
    • - 전화번호 :
    • - 이메일 :
  • 2) 개인정보관리 책임자
    • - 성명 :
    • - 이메일 :

기타 개인정보침해에 대한 신고나 상담이 필요하신 경우에는 아래 기관에 문의하시기 바랍니다